Refund policy

Last updated: 4 October 2026

MVL Knowledge Library products are primarily digital products supplied electronically. No physical item is shipped unless a product listing expressly says otherwise.

Change of mind

Please choose carefully. Because digital products can be supplied immediately and cannot be physically returned, a change-of-mind refund may not be available after the product or access has been supplied.

Problems with a product or delivery

If:
• the supplied file is defective or cannot reasonably be accessed as supplied;
• the item delivered is materially different from the product description;
• the wrong file is delivered;
• the digital delivery fails; or
• another consumer guarantee or non-excludable legal right applies,

contact inquiries@martijnvanlith.com.au with your order reference and a short description of the issue.

Where appropriate, we may re-supply the correct file, restore access, provide another remedy, or provide a refund where required by applicable law.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify rights or remedies that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law.

Memberships

If recurring membership products are activated, their cancellation, renewal and access rules will be shown separately before purchase. Any membership refund or remedy will be considered under the applicable membership terms and rights that cannot lawfully be excluded.